We run the back office. You run the business.
PartsDesk takes the whole back office — it reads every email, sources your suppliers, prices the deal, writes your quotes and POs, and carries orders, logistics and payment through to close. You keep the one decision that matters: what reaches your customer.
- 01Read every email
- 02Source your suppliers
- 03Price the deal
- 04Draft quote & POs
- 05Create the order
- 06Book logistics
- 07Send payment terms
- 08Track to close
Modular — switch on only the workers you need
It reads everything that lands.
Customer RFQs, supplier replies, shipping quotes, PO confirmations — read, classified and matched to the deal in seconds. The numbers come out clean; nothing sits unread, even the 2 a.m. AOG.
- Every type read: RFQ, supplier reply, shipping quote, customer reply, PO confirmation
- Customer replies classified — accept, counter or question — and routed
- Threaded deterministically; airworthiness tags OCR'd (FAA 8130-3 / EASA Form 1)
- Confidence scored on every parse, AOG pushed to the top
- From
- ops@<customer>.com
- Subj
- AOG — B737 brake disc, need ASAP
“Aircraft on ground at VIE. Need 4× brake disc P/N 2604831-2, overhauled, with FAA 8130-3. Please quote landed, earliest availability.”
- Part number
- 2604831-2
- Condition
- Overhauled (OH)
- Certificate
- FAA 8130-3
- Aircraft
- B737-800
- Quantity
- 4
- Urgency
- AOG
And confidence cuts both ways. A number it can’t read or a supplier it can’t match isn’t guessed — it’s flagged low-confidence and waits on your desk. Nothing uncertain reaches your customer with your name on it.
It does the work between the emails.
The part that eats the day — sourcing, comparing, pricing, drafting, then running the order — handled. Priced on effective landed cost, written on your letterhead, carried through fulfillment.
- Median supplier costacross 4 quotes
- $3,900
- Your markup · 18%
- + $702
- Landed · freight + duty
- + $180
Margin floor held — never quoted below it
Outreach drafted and sent to your suppliers; every reply threaded back to the deal — no inbox archaeology.
Median supplier cost, your markup, landed freight and duty, customer-tier win-rates — with your margin floor held.
Written, priced and compliant, on your letterhead — the template engine carries your logo and brand colour.
Money in, broken into supplier POs, logistics arranged, the order carried through to close — and if a supplier falls through, the next-best PO drafts itself. Currency live from the ECB.
You decide how far it goes toward your customer.
Nothing customer-facing leaves without your say-so. PartsDesk drafts every quote, counter, answer and payment note — and brings each one to you as a decision card. Approve what you want; put the classes you trust on auto. The automation is ours — the relationship stays yours.
Every call comes to you as a card.
What it found, what it recommends and how sure it is — on one card. Approve in a click, or open the deal. No black box: the reasoning and the data it weighed are right there.
- Customer quoteSent the moment it's priced.
- Counter-offerA reply drafted for your approval.
- Customer questionsAn answer drafted for your okay.
- Payment instructionsYou send your own bank details.
↳ Try switching a mode — this is the model you run
- OffYou write and send it yourself — PartsDesk stays out of it.
- ReviewIt drafts; you approve before anything leaves. Watch it work before you trust it.
- AutoIt sends the moment it's ready — within your floors and rules, with a 60-second undo.
Start in Review. Move a class to Auto only once you’ve seen it draft what you’d have written. You earn the leverage at your own pace — and every mail still goes out from your own address, in your name.
It learns your desk — and sharpens the next deal.
Every quote, reply and deal feeds back. Which supplier delivers, which customer pays, where your margin slips — surfaced, trended and scored, so the machine gets sharper the more you run it.
- Pipeline funnel
- Quote turnaround — AOG vs routine
- Win-rate trend
- Auto-mode adoption
- Margin trend
- Lost-deal reasons
- Customer & supplier concentration
Win-rates, lead-times, on-time delivery and certificates — so the right supplier is sourced first, not guessed.
Tiers, payment behaviour and acceptance rates — read into every quote, so pricing fits the relationship.
When a deal goes off-script, it flags it — and recommends.
Around twenty exception types are watched on every deal — and the ones it can call come with a recommended move and a confidence score. The AI recommends; you decide.
- Supplier quote above market
- No supplier response in time
- Margin below your floor
- Sanctions hit on a party
- Certificate doesn't match
- Lead-time risks the AOG
- Customer counter-offer
- Partial availability only
- Airworthiness directive open
- Duplicate or split RFQ
- Currency / FX mismatch
- Quote about to expire
See it run your own desk.
A 30-day pilot, set up white-glove. Watch your inbox source, price and draft itself — then decide what to put on auto.